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home/Knowledge Base/TelephoneIntegration (TI)/Calling out from a CRM Entity by pressing the [Call Number]-button triggers no reaction

Calling out from a CRM Entity by pressing the [Call Number]-button triggers no reaction

33 views 0 Updated on March 31, 2020

If you outgoing calls are successful when made from CTI client, but not from the CRM entity, simply check the Internet Explorer Security Options. Please make sure that your CRM Server is included in the Trusted Sites Zone.

If it is correctly added, but it still does not seem to triggers any reaction, please activate debugging and erase all existing logs.

Then, try an outgoing call from within your CRM entity and send the log file to support@mscrm-addons.com.

That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.

reworkneeded … Delete from Dyn365.

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