Per default, the AttachmentExtractor (AE) does not extract emails within queues. This is due to the fact that the extraction process breaks the relationship between the queue and the email. Unfortunately, it is not possible to restore the relationship without losing information.
This article explains how to enable the extraction of such emails. In addition, it shows how to restore the queue relation.
Attention: Re-adding the email into the queue triggers all Plugins or Workflows you have in place for emails being added to a queue!
- Enable extraction of emails associated with queues: Create a new SettingsKey with the following information
- Name: IgnoreQueuedItems
- Value: false
- Add emails back to the queue after extraction: Create a new SettingsKey with the following information. Note: the queue entry date will be the date & time of the extraction which is most likely different to your initial order.
- Name: PersistsQueueRelation
- Value: true
That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.