• Documentation
  • Back to www.mscrm-addons.com
  • Documentation
  • Back to www.mscrm-addons.com
home/Knowledge Base/AttachmentExtractor (AE)/FAQ on AttachmentExtractor

FAQ on AttachmentExtractor

161 views 0 Updated on March 25, 2020

This article provides you with a collection of frequently asked questions regarding AttachmentExtractor.

Should you be confronted with a certain issue regarding AttachmentExtractor, you might find the answer here.

If not, do not hesitate to contact our support via support@mscrm-addons.com.

 

1 What is AttachmentExtractor used for?

AttachmentExtractor was generated to extract attachments, notes or emails/email content safely from Dynamics 365 to locations like SharePoint or a file share.

This action saves a lot of time and money, because

a) you do not have to manually extract the files to a more economical location like SharePoint or a file share.

b) using AttachmentExtractor leads to a cost reduction, that can be easily checked:
While one GB/month of CRM Online storage costs 9,99 USD, one GB/month of SharePoint storage costs 0,2 USD. Just do the math!

 

2 Why aren’t my attachments being extracted?

This is one of the most common questions our support deals with. Besides, it is also the most difficult question to answer, because there is more than one possible reason for this issue.

Now, simply go through the below checklist. The solution for your issue might be only a click away.

Are your User Credentials correct? Did you double check them?

Do you use the right filetype? Did you select the correct one?

What about the file size? Did you select the smallest possible file size?

​

 

3 What do the different AttachmentExtractor buttons mean?

Please have a look at our AttachmentExtractor user guide. All the buttons and functionalities of AttachmentExtractor are explained there.

It is possible that the answer to your question is not listed above yet. In that case, do not hesitate to contact our support.

But of course, we will make sure that our AttachmentExtractor FAQs are updated on a regularly base.

 

That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com!

 

Was this helpful?

Yes  No
Related Articles
  • How to access mscrm-addons product settings in Dynamics 365
  • How to enable debugging for AttachmentExtractor Online Service
  • Azure Active Directory Licensing counts explained
  • mscrm-addons.com Application Access for Dynamics 365 (App Access) – AttachmentExtractor
  • AttachmentExtractor Online Service Configuration
  • “Blocked by Conditional access” error in Azure Active Directory
Latest Articles
  • How to display various activity-attributes within multiple rows in Gantt view
  • Recap: European Power Platform Conference 2022
  • How to solve the issue with DocumentsCorePack fields in Arabic text
  • How to access mscrm-addons product settings in Dynamics 365
  • One-Click-Actions (OCAs) in DocumentsCorePack
Popular Articles
  • DocumentsCorePack Online Service Configuration
  • Where do I find the Unique Organization name in Microsoft Dynamics 365?
  • mscrm-addons.com Application Access for Dynamics 365 (App Access) – DocumentsCorePack
  • How to activate the DocumentsCorePack connector for PowerApps & Microsoft Flow
  • How licenses are counted
Top Rated Articles
  • IMPORTANT information for Dynamics 365 online customers using DocumentsCorePack and/or AttachmentExtractor
  • How to activate the DocumentsCorePack connector for PowerApps & Microsoft Flow
  • Step-by-Step: How to configure a One-Click-Action
  • Can you save data capacity by moving email content?
  • DocumentsCorePack Property Syntax (Dynamics 365)
Categories
  • *News and General Infos* 50
  • Template Designer(DCP 160
  • DocumentsCorePack(DCP 180
  • TelephoneIntegration (TI 64
  • AttachmentExtractor (AE 55
  • PowerSearch (PS 43
  • ActivityTools (AT 57
  • SmartBar (SB 51
  • GroupCalendar (GC 45
Our Vision

“We see it as our purpose to provide products that simplify and speed up our customers’ Microsoft Dynamics 365 experience.”

Knowledgebase
LogIn
mscrm-addons.com
  • Products
  • Online Shop
  • Downloads
  • My Account
About Us
  • About Us
  • Case Studies
  • Newsletter
  • Partner Program
  • Contact
Support
  • Support
  • Terms & Conditions
  • Documentation
  • Webinars
  • Legal Documents
  • Impressum
  • © 2020 www.mscrm-addons.com. All Rights Reserved.