Learn how to get started with DocuSign for Microsoft Dynamics 365 as an additional feature.
Please Note: DocuSign has changed the endpoint address in the DocuSign update of the 07th of August 2020. The endpoint address will be updated in your Dynamics 365 the next time you open the DocuSign Admin page. Because of this change, it is necessary to update to the new DocumentsCorePackServerDocuSign solution version 4.4 or greater which is compatible with the new endpoint address.
Mandatory steps:
Step 1: Create a DocuSign Business Flex/Advanced Solutions account.
Step 2: Install DocuSign from Microsoft AppSource.
Step 3: Setup DocuSign in Dynamics 365
Optional steps
Step 4: Install the additional DocumentsCorePackServerDocuSign.zip solution (version 5.6 from 23.08.2022).
Step 5: Create a SettingsKey for AutoMerge with name DocuSignWorkflow and value DCPDocuSignWorkflow. Here are more information on how to create a settings key manually.
These optional steps are only required if you would like to get pushbacks from DocuSign. For further information on pushbacks, please have a look at our e-Signature DocuSign User Guide.
However, please follow this link for detailed information provided by DocuSign.
Please note: DocuSign only supports Microsoft Dynamics 365 ONLINE
(OnPremise may work – but it is not supported by DocuSign!)
How to set up/add users in DocuSign
Step 1: Log-in to your DocuSign account, go to Admin and select Users.
Figure 1: Log in to DocuSign account
Step 2: Press on the [+Add user]-button. This particular user gets an email to activate his account and to enter a password.
The status of the new user is Pending (until he has registered properly). If you now open the user in Dynamics 365 there will be no record found:
Figure 2: Dynamics 365 main ribbon
Figure 3: No record found in Dynamics 365
Because DocuSign will search for a matching DocuSign Account with the Dynamics 365-user (email). Only if it is found, DocuSign will add the record. So the user should open a “contact” or an “account” and then hit “Go to DocuSign”.
Figure 4: Go To DocuSign
Step 3: Provided that everything went fine, DocuSign recognizes the new user, the DocuSign Welcome-Screen appears and your DocuSign user record appears in Microsoft Dynamics 365.
Figure 5: DocuSign
Figure 6: DocuSign user record found in Dynamics 365
Back to the DocuSign overview.
That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.