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home/Knowledge Base/TelephoneIntegration (TI)/How to create custom activities and/or entities?

How to create custom activities and/or entities?

139 views 0 Updated on July 27, 2022

This blog article outlines how to customize the TelephoneIntegration Context Menu to create new activities and/or entities.

Requirements: TelephoneIntegration Client v.6.20 or higher

Examples: There are several CRM-functionalities available in the context menu of a phone call.

  • Per default, the following Activity Types are available as CRM standard:

image

Figure 1: Standard Activity type in the context menu of TI Client.

  • But you can expand the default by creating custom activities, like for example Create Lynch Chat and Create Campaign Response.

image

Figure 2: Custom entity types in the context menu of TI Client.

How to create custom activites and/or entities 

To create a new custom activity and/or entity, you have to add a new Settingskey. To do so, please open your CRM and navigate to Settings. 


image

Figure 3: Open settings

In the settings, double-click on TelephoneIntegration.


image

Figure 4: Select TelephoneIntegration

In the main navigation section at the top, click on the TelephoneIntegration drop-down and select the MSCRM-ADDONS.COM Settingskeys.


image

Figure 5: MSCRM-ADDONS.COM Settingskeys

In the next window, click on the [+ADD NEW MSCRM-ADDONS.com Settingskey]-button.


image

Figure 6: [+ADD NEW MSCRM-ADDONS.com Settingskey]

Next, type in following:

– Name*: customentities.xml (This is the key value Name)

– IsCached*: Yes

– KeyValue: see figure 7, 8 and 9


image

Figure 7: SettingsKey – General window


image

Figure 8: Key value – enlarged


image

Figure 9: Key value – explained 

Custom Entities KeyValue:

In order to create custom entities, please use the following KeyValue. This example shows the KeyValues for Goal and Currency.

customentities.xml

Currency

currencyname

Goal

title

That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.

reworkneeded … need graphic updates

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