Issues may arise with Attachment Extractor when it is hosted by mscrm-addons.com, rather than self-installed. Therefore, enabling debugging may be required. This allows for the retrieval of log files, which contain information about the issue, that can be send to our support team.
Follow these step-by-step instructions to enable debugging for the AttachmentExtractor Online Service.
Step 1: Go to our website www.mscrm-addons.com and log into your account. After selecting [my cloud services], the “Service Configuration” page opens. Select the service you want to activate debugging for and double-click on it.
Please note: Make sure that you are in the “AttachmentExtractor” tab.
Step 2: The “Modify your AttachmentExtractor Service” page will open. Click [Show Advanced Options].
Step 3: Select “Enable Debugging,“ and don´t forget to click on [Save Service] after in order to get the log files.
Step 4: A window will appear saying to not close the window or navigate away. Maybe use this time for a coffee break.
Step 5: Now reproduce the error you had in order to get the log files containing information about the issue.
Step 6: Go back to your selected service from Step 1. Press the [Download Logs] button and a .zip file will be retrieved. You may be ask for these log files from our support team.
That’s it! We appreciate your feedback! Please share your thoughts by sending an email to firstname.lastname@example.org.