Debugging helps our support team to identify and correct errors and investigate issues you might experience when using DocumentsCorePack. This article describes how to activate debugging and access log files to be provided to our support team.
Step-by-Step description:
Step 1: Open Microsoft Word, navigate to the DocumentsCorePack TemplateDesigner by clicking the ❶ www.mscrm-addons.com-tab and open the ❷ DocumentsCorePack Settings.
Step 2: The DocumentsCorePack Settings-window opens. Navigate to the ❶ General-tab and check the ❷ Activate Debugging-option.
Step 3: In the ribbon of the DocumentsCorePack TemplateDesigner you can find the following three options:
❶ Open LOG Folder
❷ Delete LOG Files
❸ Open latest Debug
IMPORTANT: It is recommended to delete all Log files before you recreate the error by repeating all steps you took until the error occurs. Then click on Open LOG Folder and send the files, including the files from the Extended Folder to our support team with a brief description of what steps were taken. We also recommend sending the files as a .zip-file.
Troubleshooting
No access to DocumentsCorePack Settings
If you are unable to open the DocumentsCorePack TemplateDesigner due to an error for example, there is a possibility to enable debugging anyway.
Open the Registry Editor (e.g., via the Microsoft search pane) and go to HKEY_LOCAL_MACHINE > SOFTWARE > PTM EDV-Systeme > DocumentsCorePackclient2011.
Create with a right-click on the DocumentsCorePackclient2011 in the registry tree a new String Value with the Value name debug. Set the Value data to true and confirm with [OK].
That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.