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home/Knowledge Base/Template Designer(DCP)/How to enable debugging for DocumentsCorePack TemplateDesigner

How to enable debugging for DocumentsCorePack TemplateDesigner

1376 views 0 Updated on April 21, 2023

Debugging helps our support team to identify and correct errors and investigate issues you might experience when using DocumentsCorePack.  This article describes how to activate debugging and access log files to be provided to our support team.

Step-by-Step description:

Step 1: Open Microsoft Word, navigate to the DocumentsCorePack TemplateDesigner by clicking the ❶ www.mscrm-addons.com-tab and open the ❷ DocumentsCorePack Settings.

DocumentsCorePack TemplateDesigner in Word ribbon
Figure 1: Open DocumentsCorePack Settings in TemplateDesigner

Step 2: The DocumentsCorePack Settings-window opens. Navigate to the ❶ General-tab and check the ❷ Activate Debugging-option.

DocumentsCorePack settings, General tab, Debugging is activated
Figure 2: Activate Debugging

Step 3: In the ribbon of the DocumentsCorePack TemplateDesigner you can find the following three options:

❶ Open LOG Folder
❷ Delete LOG Files
❸ Open latest Debug

IMPORTANT: It is recommended to delete all Log files before you recreate the error by repeating all steps you took until the error occurs. Then click on Open LOG Folder and send the files, including the files from the Extended Folder to our support team with a brief description of what steps were taken. We also recommend sending the files as a .zip-file.

DocumentsCorePack TemplateDesigner in Word ribbon showing debug options
Figure 3: Debug options

Please send us all the files from the log file folder:

end all Files from the log file folder
Figure 4: Send all Files from the log file folder

Troubleshooting

No access to DocumentsCorePack Settings

If you are unable to open the DocumentsCorePack TemplateDesigner due to an error for example, there is a possibility to enable debugging anyway.

Open the Registry Editor (e.g., via the Microsoft search pane) and go to HKEY_LOCAL_MACHINE > SOFTWARE > PTM EDV-Systeme > DocumentsCorePackclient2011.

Open Registry Editor
Figure 5: Open Registry Editor

Create with a right-click on the DocumentsCorePackclient2011 in the registry tree a new String Value with the Value name debug. Set the Value data to true and confirm with [OK].

Value name is debug and Value data is true for new string
Figure 6: Set name and value
New created string in Registry editor
Figure 7: New String created for debug

That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.

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