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home/Knowledge Base/DocumentsCorePack(DCP)/How to enable debugging for DocumentsCorePack Online Service

How to enable debugging for DocumentsCorePack Online Service

2674 views 2 Updated on June 17, 2024

In case of any issues during document generation, we recommend enabling debugging. The retrieved log files, which contain information about the issue, can be sent to our support team. 

Follow this step-by-step description to activate and utilize debugging for DocumentsCorePack. 

Step 1: Navigate to our ❶ website, log in and click on ❷ My Account. After selecting ❸ Manage Services, the Service Configuration page opens. 

The My Account page
Figure 1: The My Account page

Step 2: Select the service you want to activate debugging for and double-click on it. 

Selecting a service
Figure 2: Selecting a service

Step 3: A Service Overview is shown. Please navigate to the ❶ Configuration tab, open the ❷ Advanced Settings and ❸ Enable Debugging. Don´t forget to ❹ Save the new setting. 

Enabling debugging in the Configuration tab
Figure 3: Enabling debugging in the Configuration tab

Step 4: After saving, reproduce the issue you are experiencing. Then, return to the Configuration tab and click on the now-enabled Download Logs button. Please send these logs to our support team to receive assistance on the issue.

Downloading the log files
Figure 4: Downloading the log files

That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com. 

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