This article applies to PowerSearch in MS Dyn CRM 2015/2016.
How to activate debugging via the MSCRM-ADDONS.com Settingskeys
Navigate to Settings in Microsoft Dynamics CRM.
Figure 1: MsDynCRM Settings
In the Settings, select MSCRM-ADDONS.com Products in the extension area.
Figure 2: Settings extension
This action will open a list of active MSCRM-ADDONS.com Products. Select PowerSearch with a double-click.
Figure 3: Select PowerSearch
In the so opened window, look for debugPlugin.
Figure 4: PowerSearch debugPlugin
If a result is found double click on it and set the KeyValue on true.
Figure 5: Set the KeyValue
If no setting with this name is found, you have to create a new Settingskey. To do so, please click on the drop-down-button next to PowerSearch in the CRM ribbon and select MSCRM-ADDONS.COM Settingskey.
In the so opened window, click on the [+ADD NEW MSCRM-ADDONS.com Settingskey]-button.
Figure 6: Add new mscrm-addons.com settingskey
Now create a new Settingskey with the following values and save your settings.
Figure 7: Newly created settingskey
Step-by-step description on how to acces the log files
The log files will be stored in the MSCRM-ADDONS.com Debug-entity. The easiest way to access it, is by using the Advanced Find.
Figure 8: Advanced Find
Open the Advanced Find. Select the MSCRM-ADDONS.com Debug-entity and include the following condition Name must Contain PTMPowerSearch. This ensures that only PowerSearch log files will be retrieved. Then click on Results.
Figure 9: Configure Advanced Find
The following window opens.
Figure 10: Edit Columns window
Use the Add Columns-functionality and add the ptm_message-field to the grid. Press the [OK]-button in order to proceed.
Figure 11: Add Columns window
Back in the main dialog, click on the [Results]-button.
Next, delete all retrieved debug records. Another way is to select the debug file by the Created On-date. Then reproduce the error and refresh the result list of this Advanced Find. This ensures that you only have the latest and relavant log files. Select all records and hit Export MSCRM-ADDONS.com Debug.
Figure 12: Select the debug file by the created on-date
In the next dialog, check Static worksheet … and press the [Export]-button.
Please send the excel log-file with a short error description and a screenshot to our support address firstname.lastname@example.org