• Archive
  • Back to www.mscrm-addons.com
  • Archive
  • Back to www.mscrm-addons.com
home/Knowledge Base/SmartBar (SB)

How to enable debugging for the show-license-info plugin for Dynamics 365

42 views 0

Written by Administrator
May 16, 2018

This blog article describes how you can activate debugging for the Licensing page plugin.

The article is relevant if you get the following error message although this setting exists. The message below can appear on the licensing tab of the web configuration.

 Error message
Figure 1: Error message

First, you have to enable tracing for your organization: Open a browser and navigate to Dynamics 365 -> Settings -> Administration -> System Settings -> [Customization]-tab and select “All” from the drop-down menu of the Enable logging to plug-in trace log.

 System Settings
Figure 2: System Settings

Next, go to Dynamics 365 -> Settings -> Products and check if a record named “Plugin” already exists. If not create a new one by hitting the “NEW” button.
Name: Plugin
Product Type: server

In the subgrid in its body ensure that a Settings Key with the following information exists:
Name: debug
KeyValue: true

The result will look like in the figure below:

Plugin record
Figure 3: Plugin record

Next, reload the licensing page to generate log files.

Then access the log files: Dynamics 365 -> Settings -> Plug-In Trace Log and look for “PTM.Plugins.CheckLicense.CheckLicensePlugin”.

 

PTM.Plugins.CheckLicense.CheckLicensePlugin

 

Figure 4: PTM.Plugins.CheckLicense.CheckLicensePlugin

 

Finally please send us the content of the “Message Block” field.

That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.

Was this helpful?

Yes  No
Related Articles
  • How to trigger actions from the [Create Document]-dialog
  • Automated Backup of your DocumentsCorePack Templates
  • Possible workaround for DocuSign error “User lacks permission”
  • DocumentsCorePack: Service logs & Document statistics
  • How to generate a SAS token by using Azure Storage Explorer
  • Step-by-Step: How to set up User-Prompts
Latest Articles
  • How to create a design/custom QR by the example of the SWISS QR-Code
  • Insert QR-Code (Dynamics 365)
  • How to trigger actions from the [Create Document]-dialog
  • How to insert an entity image in Dynamics 365
  • Add a Hyperlink to an existing “Picture-Link-Field”
Popular Articles
  • How to activate the DocumentsCorePack connector for PowerApps & Microsoft Flow
  • How licenses are counted
  • Where do I find the Unique Organization name in Microsoft Dynamics 365?
  • DocumentsCorePack Server Based Load Balancing Services
  • How to work with the new DocumentsCorePack custom connector for PowerAutomate (Microsoft Flow)
Top Rated Articles
  • How to activate the DocumentsCorePack connector for PowerApps & Microsoft Flow
  • How to work with the new DocumentsCorePack custom connector for PowerAutomate (Microsoft Flow)
  • Can you save data capacity by moving email content?
  • Recap of the first virtual eXtreme365 & Community Summit event
  • Step-by-Step: How to configure a One-Click-Action
Categories
  • *News and General Infos* 44
  • Template Designer(DCP 152
  • DocumentsCorePack(DCP 150
  • TelephoneIntegration (TI 62
  • AttachmentExtractor (AE 47
  • PowerSearch (PS 42
  • ActivityTools (AT 54
  • SmartBar (SB 49
  • GroupCalendar (GC 43
Our Vision

“We see it as our purpose to provide products that simplify and speed up our customers’ Microsoft Dynamics 365 experience.”

Knowledgebase
LogIn
mscrm-addons.com
  • Products
  • Online Shop
  • Downloads
  • My Account
About Us
  • About Us
  • Case Studies
  • Newsletter
  • Partner Program
  • Contact
Support
  • Support
  • Terms & Conditions
  • Documentation
  • Webinars
  • Legal Documents
  • Impressum
  • © 2020 www.mscrm-addons.com. All Rights Reserved.