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home/Knowledge Base/SmartBar (SB)/How to enable the Dynamics 365 Plugin Tracing

How to enable the Dynamics 365 Plugin Tracing

3299 views 0 Updated on July 26, 2022

Learn in this article how to enable Dynamics 365 Plugin Tracing.
Please follow the steps below: 

1) Open “Dynamics 365”, navigate to “Settings”  > “Administration” and select “System Settings” as you can see in Figure 


Figure 1: System Settings

 

2) Click System Settings, navigate to the

❶ “Customization”-tab and enable the option
❷ “Plugin and custom workflow activity tracing” by setting it to trace
❸ “All”.

Confirm with [OK]. 

Figure 2: Plugin and custom workflow activity tracing

​

Next, go to “Dynamics 365” > “Settings” > “Products” and check if a record named “Plugin” already exists. If not create a new one by hitting the [NEW]-button. 

Name: Plugin
Product Type: server 

In the subgrid in its body ensure that a Settings Key with the following information exists: 

Name: debug
KeyValue: true 

The result will look like in the figure below: 


Figure 3: Plugin record

​

3) Reproduce the problem, navigate to “Dynamics 365“ > “Settings” > “Plugin Trace Log” and search for the logfiles that are created by your action.


Figure 4: All Plugin Trace Logs

 
 
4) Finally, send us the content of the “Message Block” field.
 
Figure 5: Messageblock field
 
 
 
That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.

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