• Documentation
  • Back to www.mscrm-addons.com
  • Documentation
  • Back to www.mscrm-addons.com
home/Knowledge Base/TelephoneIntegration (TI)/How to open the fields.xml settings in Dynamics 365?

How to open the fields.xml settings in Dynamics 365?

200 views 0 Updated on March 30, 2020

This article outlines how to open the fields.xml Settings.

The fields.xml Settings are server-side Dynamics 365-Settings.
There are 2 ways to open the Settings.

1)

This tab focuses on the advanced functionalities of the TelephoneIntegration Configuration.
Use it to view, copy and send the fields XML for support purposes.​

Navigate to Settings > MSCRM-ADDONS >  TelephoneIntegration in Dynamics 365. ​

 MSCRM-ADDONS overview

 

 
Figure 1: MSCRM-ADDONS overview

When GetStarted-page of TelephoneIntegration opens, please switch to the Advanced-Tab.


 TI GetStarted
Figure 2: TI GetStarted

To view the Field.xml-settings, select the [Show]-button

 TI Advanced Settings

 

 

 
Figure 3: TI Advanced Settings

The Fields.xml-window opens and displays the Settings-Code, highlighted in yellow in the figure below.
Now you can copy this text for example to send it to our Support-Team.

 Fields XML

 

 

 
Figure 4: Fields XML 

Please note: Do not change the value manually.
Instead, use the TelephoneIntegration Server Configuration Tool in order to change the value.

To close the window, please click the [Cancel]-button.

If you have not received the desired result, please try the other way:​

​

2)

Navigate to Settings > MSCRM-ADDONS > Products > TelephoneIntegration in Dynamics 365.

Then open the SettingKeys.

 MSCRM-ADDONS.com Products TelephoneIntegration Settingskeys
Figure 5: MSCRM-ADDONS.com Products TelephoneIntegration Settingskeys

There, you will find the fields.xml value.

Please note: Do not change the value manually.
Instead, use the TelephoneIntegration Server Configuration Tool in order to change the value.

That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.

 

Was this helpful?

Yes  No
Related Articles
  • How to access mscrm-addons product settings in Dynamics 365
  • Azure Active Directory Licensing counts explained
  • “Server2Server” authentication for the DocumentsCorePack Template Designer and Telephone Integration
  • How licenses are counted
  • Telephone Integration Client Unattended Setup
  • How to create a SettingsKey manually in MS Dynamics 365
Latest Articles
  • How to display various activity-attributes within multiple rows in Gantt view
  • Recap: European Power Platform Conference 2022
  • How to solve the issue with DocumentsCorePack fields in Arabic text
  • How to access mscrm-addons product settings in Dynamics 365
  • One-Click-Actions (OCAs) in DocumentsCorePack
Popular Articles
  • DocumentsCorePack Online Service Configuration
  • Where do I find the Unique Organization name in Microsoft Dynamics 365?
  • mscrm-addons.com Application Access for Dynamics 365 (App Access) – DocumentsCorePack
  • How to activate the DocumentsCorePack connector for PowerApps & Microsoft Flow
  • How licenses are counted
Top Rated Articles
  • IMPORTANT information for Dynamics 365 online customers using DocumentsCorePack and/or AttachmentExtractor
  • How to activate the DocumentsCorePack connector for PowerApps & Microsoft Flow
  • Step-by-Step: How to configure a One-Click-Action
  • Can you save data capacity by moving email content?
  • How to shorten an alias (Alias is longer than 128 characters)
Categories
  • *News and General Infos* 50
  • Template Designer(DCP 160
  • DocumentsCorePack(DCP 180
  • TelephoneIntegration (TI 64
  • AttachmentExtractor (AE 55
  • PowerSearch (PS 43
  • ActivityTools (AT 57
  • SmartBar (SB 51
  • GroupCalendar (GC 45
Our Vision

“We see it as our purpose to provide products that simplify and speed up our customers’ Microsoft Dynamics 365 experience.”

Knowledgebase
LogIn
mscrm-addons.com
  • Products
  • Online Shop
  • Downloads
  • My Account
About Us
  • About Us
  • Case Studies
  • Newsletter
  • Partner Program
  • Contact
Support
  • Support
  • Terms & Conditions
  • Documentation
  • Webinars
  • Legal Documents
  • Impressum
  • © 2022 www.mscrm-addons.com. All Rights Reserved.