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home/Knowledge Base/TelephoneIntegration (TI)/How to open the fields.xml settings in Dynamics 365?

How to open the fields.xml settings in Dynamics 365?

221 views 0 Updated on July 26, 2022

This article outlines how to open the fields.xml Settings.

The fields.xml Settings are server-side Dynamics 365-Settings.
There are 2 ways to open the Settings.

1)

This tab focuses on the advanced functionalities of the TelephoneIntegration Configuration.
Use it to view, copy and send the fields XML for support purposes.​

Navigate to Settings > MSCRM-ADDONS >  TelephoneIntegration in Dynamics 365. ​

 MSCRM-ADDONS overview

 
Figure 1: MSCRM-ADDONS overview

When GetStarted-page of TelephoneIntegration opens, please switch to the Advanced-Tab.


 TI GetStarted
Figure 2: TI GetStarted

To view the Field.xml-settings, select the [Show]-button

 TI Advanced Settings

 
Figure 3: TI Advanced Settings

The Fields.xml-window opens and displays the Settings-Code, highlighted in yellow in the figure below.
Now you can copy this text for example to send it to our Support-Team.

 Fields XML

 
Figure 4: Fields XML

Please note: Do not change the value manually.
Instead, use the TelephoneIntegration Server Configuration Tool in order to change the value.

To close the window, please click the [Cancel]-button.

If you have not received the desired result, please try the other way:​

​

2)

Navigate to Settings > MSCRM-ADDONS > Products > TelephoneIntegration in Dynamics 365.

Then open the SettingKeys.

 MSCRM-ADDONS.com Products TelephoneIntegration Settingskeys
Figure 5: MSCRM-ADDONS.com Products TelephoneIntegration Settingskeys

There, you will find the fields.xml value.

Please note: Do not change the value manually.
Instead, use the TelephoneIntegration Server Configuration Tool in order to change the value.

That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.

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