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home/Knowledge Base/Template Designer(DCP)/How to solve the issue with DocumentsCorePack fields in Arabic text

How to solve the issue with DocumentsCorePack fields in Arabic text

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A problem occurred with languages written from right to left, such as the Arabic language: instead of text some undefinable characters were shown. Learn how to solve this issue in a step-by-step description.

Step-by-step description

Step 1: Open a new Word document and navigate to “Options”.


Figure 1: Access “Options” in a Microsoft Word template

Step 2: This window opens. Select the ❶ “Quick Access Toolbar”. Make sure you set ❷ “All Commands” and look for ❸ “Rtl Run” to ❹ [Add] it. Commit with [OK].


Figure 2: Word Options > Quick Access Toolbar

Step 3: Go back to your DocumentsCorePack template, where the Arabic letters don´t work. Make sure that the cursor is in the field (see Figure 3) and click on the “’Rtl Run”- command in the “Quick Access Toolbar”.


Figure 3: Make sure the cursor in the DocumentsCorePack field

Step 4: Save the template to Dynamics 365 and test it. You can see that it works!

Before: Some indefinable characters were shown!

After: The solution is working and Arabic text is shown.

That´s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.

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