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home/Knowledge Base/DocumentsCorePack(DCP)/How to start a service in DocumentsCorePack ServerBased (OnPremise)

How to start a service in DocumentsCorePack ServerBased (OnPremise)

2179 views 0 Updated on April 17, 2025

This article outlines how to set up a new DocumentsCorePack service for local / OnPremise deployments of DocumentsCorePack.

Note: For online deployments of Dynamics 365, we recommend using our Online Service Configuration as outlined here.

Prerequisites

Before configuring any OnPremise services, please download and install DocumentsCorePack Server. Detailed instructions on the installation process can be found in the DocumentsCorePack Installation Guide.

Step 1: Opening the Service Management app

First, locate the Service Management app. This can be found via the Start menu by searching for ServiceManagement  –  DocumentsCorePack.

Open the ServiceManagement app
Figure 1: Open the ServiceManagement app

Step 2: Creating the service

After the DocumentsCorePack Service Management app opens, define a ❶ ServiceName and click ❷ Verify.

Note: Once set, the service name cannot be changed again.

Entering a service name
Figure 2: Entering a service name

Once verified, the ❶ Dynamics 365 Connection Setup tab is shown. Click on it and set the ❷ Dynamics 365 Type to Online. Then, enter the ❸ Dynamics 365 Server-Url and click on ❹ Retrieve all Organizations.

Entering your Dynamics 365 information
Figure 3: Entering your Dynamics 365 information

Once you have entered your credentials, your organization information will appear below. Select your organization and click OK.

Selecting an organization
Figure 4: Selecting an organization

When the connection is successfully created, the following message will appear. Confirm with OK, then save your service configuration to create the service.

Connection success
Figure 5: Connection success

Step 3: Other settings

Returning to the General tab, you will now be able to adjust additional service settings:

  • The ❶ Service Logon settings allows you to configure a service user for use with printing.
  • You can define a ❷ logfile path where debug logs will be saved to if debugging is enabled.
    • Note: Each Load Balancing service needs its own path
  • The ❸ batch size and ❹ batch delay settings can be adjusted for batch document generation jobs. We recommend setting the batch delay to ten (10) seconds.
  • You can decide if the service should work on ❺ print jobs, document generation jobs, or both.
  • The ❻ Always restart on service failure setting restarts the service automatically when an error occurs to prevent any downtime.

Additionally, you can ❼ stop or ❽ start the service, or❾ configure Load Balancing as needed (more info below). You can also ❿ delete the service if required.

Don’t forget to ⓫ save your service configuration once you have finalized your settings.

Figure 6: Save service configuration and activate service

Enabling Load Balancing

Load Balancing plays a crucial role in ensuring the scalability, availability, and performance of DocumentsCorePack services. Further details regarding the impact of Load Balancing can be found here.

Please note: Load Balancing requires a license that can be optionally added to your subscription. Please contact sales@mscrm-addons.com for details.

To enable Load Balancing, click on the Create LoadBalancing button after creating your service while the service itself is stopped. In the following dialog, you can decide ❶ how many load balancing services should be created and ❷ how many services should be reserved for single documents. The ❸ Use Push Logic setting, enabled by default, helps improve load balancing performance and should not be disabled unless specified by our support team.

Configure the LoadBalancer service
Figure 7: Configure the LoadBalancer service

The services will appear as subservices on the left hand side. When starting the primary services, the Load Balancing services will start automatically.

Load Balancing service & subservices
Figure 8: Load Balancing service & subservices

That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.

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