Below are the steps to manually uninstall our solutions, which work regardless of whether you installed our solutions in Microsoft Dynamics 365 or AppSource.
Please note: When you uninstall the solutions, all related data will be deleted (e.g. DocumentsCorePack templates). For all on-premise versions of our products, the product itself must be uninstalled from the server before you can continue to uninstall the addon with the below steps. For further information, have a look at the documentation on our homepage.
Table of Contents
- Getting started
- How to uninstall DocumentsCorePack (DCP)
- How to uninstall AttachmentExtractor (AE)
- How to uninstall ActivityTools (AT)
- How to uninstall SmartBar (SB)
- How to uninstall PowerSearch (PS)
- How to uninstall Telephone Integration (TI)
- How to uninstall GroupCalendar (GC)
Getting started with uninstalling
1) Open the Dynamics 365 solutions.
(PowerApps > Solutions > Managed Solutions)
2) The solutions must be deleted in a certain order, which depends on the product you want to delete. Please find a list with all our products and the corresponding solution order to delete below.
Uninstall DocumentsCorePack
- AutoMergeGlobalButtonExtension (if present)
- AutoMergeGlobalButton
- DocumentsCorePackServerConfigAllEntities
- AutoMergeServerOnPremiseSDKSteps (if present)
- AutoMergeServerOnPremise (if present)
- DocumentsCorePackServerJavaScript (if present)
- AutoMergeServerCore
- DocumentsCorePackServerCore
Uninstall AttachmentExtractor
- AttachmentExtractorCore.zip
Uninstall ActivityTools
- ActivityToolsPluginDemo.zip (if present)
- ActivityToolsPluginConfig.zip
- ActivityToolsPluginExtension.zip
- ActivityToolsPluginCore.zip
Uninstall SmartBar
- SmartBarServerDialogAllEntities
- SmartBarServerConfig
- SmartBarServerNavigationHelper
- SmartBarServerExtension
- SmartBarServerCore
Uninstall PowerSearch
- PowerSearchPluginGlobalButton (if present)
- PowerSearchPluginConfig.zip
- PowerSearchPluginExtension
- PowerSearchPluginCore.zip
Uninstall TelephoneIntegration
- TelephoneIntegrationServerCreatePowerDialingList
- TelephoneIntegrationUserState
- TelephoneIntegrationServerConfigAllEntities.zip
- TelephoneIntegrationServerConfig
- TelephoneIntegrationServerCore
Uninstall GroupCalendar
- GroupCalendarAutoUpdate.zip
- GroupCalendarServerWorkflow.zip (if present)
- GroupCalendarServerConfig.zip
- GroupCalendarServerCore.zip
You will notice that no matter which addon you would like to uninstall – there is also the MSCRMADDONScomGeneral solution listed.
Please note: Do NOT uninstall this solution as long as you have at least one of our addons installed.
That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.