After your request, you get an e-mail (Figure 1) from the MSCRM-ADDONS-support with a .zip-file attached. Unzip this file and save it to your computer. To avoid confusion, make sure that there is no old license saved to your computer.
Figure 1: Support E-mail with Zip-File attached
Go to your CRM and choose “Advanced Settings”.
Figure 2: Advanced Settings
Press the yellow highlighted “Settings”-tab on the top to get the settings overview. Select the MSCRM-ADDON you need a license for like in this example ActivityTools.
Figure 3: Settings Overview
The “Getting Started with TelephoneIntegration”-page is shown. Select the tab “Licensing”.
Figure 4: Getting Started with TelephoneIntegration-page
A License information-overview is displayed. You can see that your license has expired. Press the [Install license]-button.
Figure 5: Install License-button
An “Install License”-window pops up (see Figure 6). To upload the file, use the [select file]-button and make sure you use the correct .txt-file. Press the [Install]-button below.
Figure 6: Install License-window
If the message “Your user is not allowed to use this product” occurs, please don´t panic, everything is going to be alright. Just press the [Activate Users]-button.
Figure 7: Activate Users-button
A selection of users is displayed in an “Activate Users”-window. Please add your user and press apply.
Figure 8: Apply Users-window
After a short install process you can notice the changes:
- The LicenseState-line shows that the access for your user is possible.
- In the LicenseKey-line, it is shown that the license key is installed
- The ticks are green
Figure 9: Successfully Installed License
That’s it! We appreciate your feedback! Please share your thoughts by sending an email to firstname.lastname@example.org.