After your request, you get an e-mail (Figure 1) from the MSCRM-ADDONS-support with a .zip-file attached. Unzip this file and save it to your computer. To avoid confusion, make sure that there is no old license saved to your computer.
Figure 1: Support E-mail with Zip-File attached
Go to your CRM and choose “Advanced Settings”.
Figure 2: Advanced Settings
Press the yellow highlighted “Settings”-tab on the top to get the settings overview. Select the MSCRM-ADDON you need a license for like in this example ActivityTools.
Figure 3: Settings Overview
The “Getting Started with TelephoneIntegration”-page is shown. Select the tab “Licensing”.
Figure 4: Getting Started with TelephoneIntegration-page
A License information-overview is displayed. You can see that your license has expired. Press the [Install license]-button.
Figure 5: Install License-button
An “Install License”-window pops up (see Figure 6). To upload the file, use the [select file]-button and make sure you use the correct .txt-file. Press the [Install]-button below.
Figure 6: Install License-window
If the message “Your user is not allowed to use this product” occurs, please don´t panic, everything is going to be alright. Just press the [Activate Users]-button.
Figure 7: Activate Users-button
A selection of users is displayed in an “Activate Users”-window. Please add your user and press apply.
Figure 8: Apply Users-window
After a short install process you can notice the changes:
- The LicenseState-line shows that the access for your user is possible.
- In the LicenseKey-line, it is shown that the license key is installed
- The ticks are green
Figure 9: Successfully Installed License
Back to How to install License with Subscription Number or License Key.
That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.