After your request, you get an e-mail (Figure 1) from the MSCRM-ADDONS-support with a license number/ID.
Once you get the e-mail from the MSCRM-ADDONS Support with a license number/ID for subscription, open your CRM, and select “Advanced Settings” as shown in the Figure 2.
Figure 2: Advanced Settings
Press the yellow highlighted “Settings”-tab on the top to get the settings overview. Select the MSCRM-ADDON you need a license for like in this example TelephoneIntegration.
Figure 3: Settings Overview
The “Getting Started with “TelephoneIntegration”-page is shown. Select the tab “Licensing”.
Figure 4: Getting Started with TelephoneIntegration-page
A License information-overview is displayed. You can see that your license has expired. Press the [Install license]-button.
Figure 5: Install license-button
An “Install License”-window pops up (see Figure 6). In the bottom area, there is a yellow highlighted field for the subscription number/ID you received with the e-mail from the MSCRM-Support. Enter this number/ID and press the [Install]-button.
Figure 6: Install license-window
If the message “Your user is not allowed to use this product” occurs, please don´t panic, everything is going to be alright. Just press the [Activate Users]-button.
Figure 7: Activate Users-button
This “Activate Users”-window pops up. Please add your user and press apply.
Figure 8: Apply Users-window
After the install process you can notice the changes:
- The LicenseState-line shows the value “valid”
- The Expiration-line is empty
- The ticks are green
Figure 9: Successfully Installed License
That’s it! We appreciate your feedback! Please share your thoughts by sending an email to firstname.lastname@example.org.