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home/Knowledge Base/DocumentsCorePack(DCP)/Troubleshooting for Load Balancing – On-Premise

Troubleshooting for Load Balancing – On-Premise

77 views 0 Updated on March 30, 2020

This blog article outlines how to proceed if you have an issue with your Load Balancing service for DocumentsCorePack On-Premise.

1) Take screenshots of the first three tabs of the configuration of ​ALL your services that are affected by the Load Balancing issue(highlighted in yellow in the figure below):
– General-tab
– Dynamics 365 Connection Setup-tab
– License-tab ​


Configuration of your service
Figure 1: Configuration of your services

2) Export the AutoMergeWorkingItem entity with all fields as CSV file


Export AMWI as CSV file
Figure 2: Export AMWI as CSV file

3) Export EventLog: Applications and Services Logs – www.mscrm-addons.com folder


Export EventLog
Figure 3: Export EventLog

Please send all the files  and a short description on which steps were taken to support@mscrm-addons.com.

​

That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.

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