This blog article guides what to do if your DocumentsCorePack or AttachmentExtractor Service stops working.
The most common cause of service disruptions is the expiration or invalidity of the login credentials provided for the service. This can happen for many reasons:
- The password expired (Note: See “Setup your password to never expire” for service account)
- The refresh of the Authentication token fails
- Changes in sign-in frequency settings
- Changes to your access policies (see Conditional Access for AAD).
This article shows how to fix the issue by re-connecting your service with valid credentials.
Note: Most issues occur when using the Server-2-Server (S2S) authentication option. For sustained reliability and to prevent sudden halts of your services, we recommend the use of “Application access”. Adopting application access can ensure uninterrupted functionality, whether leveraging the mscrm-addons.com generic app or your custom application.
For detailed information on application access, please refer to this link.
Troubleshoot
Step 1: Open the Service Configuration. Click on your service to open it.
Step 2: Click ❶ Configuration tab, then click the ❷ Edit button.
Step 3: The Connection Profile window will open. Click the Change User button and re-enter your credentials. Once done, click the Save & Close button.
Please note: The user or account you are using must have a set of required privileges. Additionally, please ensure that accurate and up-to-date information is provided when registering again.
Step 4: Please wait while your credentials are processed.
Step 5: Your profile is verified. Click on Save. Your service will restart automatically.
That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.