This blog article guides what to do if your DocumentsCorePack or AttachmentExtractor Service suddenly stops functioning.
The most common cause of service disruptions is the expiration or invalidity of the login credentials provided for the service. This can happen for many reasons:
- Password expired (Note: “Setup your password to never expire” for service account )
- The refresh of the Authentication token fails
- Changes in sign-in frequency settings
- Changes to your access policies (see Conditional Access for AAD).
This article shows how to fix the issue by re-connecting your service with valid credentials.
Note: Most issues are occuring when using the Server-2-Server authentication option. For sustained reliability and to prevent sudden halts of your services, we recommend the use of “Application access”. Adopting application access can ensure uninterrupted functionality, whether leveraging the mscrm-addons.com generic app or your custom application.
For detailed information on application access, please refer to this link.
Step 1: Open the Service Configuration. Make sure to double-click on your service to open it.
Please note: If your connection has been interrupted, the Create CRM connection profile window will open automatically.
Step 2: Click ❶ Connection Profile. The Create CRM connection profile window opens. Select the connection type (e.g. ❷ Server2Server in our example) and re-enter your credentials. Once done, click the ❹ Retrieve Organizations button.
Please note: The user or account you are using must have a set of required privileges.
Step 3: You will be prompted to log in after clicking the Retrieve Organizations button. Check if everything is set up correctly and ❶ Verify Connection & Save Profile.
Please note: In the event that the connection was interrupted due to expired user credentials, it’s crucial to ensure that accurate and up-to-date information is provided when registering again.
Step 4: Please do as this window tells you!
Step 5: Your profile is verified. Click on ❶ Save Service.
Step 6: It’s important to keep in mind that the service does not start automatically. Therefore, to ensure the service is up and running, it’s essential to manually initiate it.
That’s it! We appreciate your feedback! Please share your thoughts by sending an email to firstname.lastname@example.org.