“Recipients not found” warning when using One-Click-Action

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Figure 1: "CC Recipients" warning
Figure 1: “CC Recipients” warning

This issue may occur if an entity that is not enabled to be an email recipient is defined in a One-Click-Action (OCA) as a “To”, “BCC”, or “CC” recipient.

In this example, the problematic record is an invoice record.  To fix the issue, the user should edit the corresponding OCA to remove or replace the record. 

Figure 2: The CC field configured with a problematic invoice
Figure 2: The CC field configured with a problematic invoice

If the issue persists, the user should contact our support team (support@mscrm-addons.com). 

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