How to get debug information from DocumentsCorePack-Dialog

If you have issues when using DocumentsCorePack-Dialog and our support team needs you to send debug information, follow the steps below to get the debug information and send them to us.

Open your CRM in the entity, where the error happens.

The very first thing you need to do to create the correct
logging info is please press F12

After pressing F12, a new Window opens.

Now please reproduce the problem/error that happened, when you want to create a Document.

Further steps depends on what ​Browser you are using:
If you are using Chrome, please click here.
If you are using Edge, please click here.
If you are using Firefox, please click
here.

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Now click with right Mousebutton somewhere into the ​Console and select “save as” in the Contextmenue.

Figure 6: Chrome Console Save

Please check the ending of the Filename, it must be “.log” and save it.

Figure 7: Chrome File ending

Now please find the Tab “Network” and open this view.

Figure 8: Chrome Network Save

Here please click with right Mousebutton on a record and select “save all as har with content” in the Contextmenue.

Figure 9: Chrome Network Save all as har

Now please attach both files to an e-mail and send it to support@mscrm-addons.com

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Please mark the whole Text and copy it in a Word document or a Editor file and save it.

Now please find the Tab “Network” and open this view.

Figure 2: Network Edge

Please find the “save” button on top.

Figure 3: Edge Button to save

Please check the Filetype, it must be “.har” and save it.

Figure 4: Edge save

Now please attach both files to an e-mail and send it to support@mscrm-addons.com​

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Please mark the whole Text and copy it in a Word document or a Editor file and save it.

Now please find the Tab “Network” and open this view.

Figure 11: Network Firefox

Here please click with right Mousebutton on a record and select “save all as har ” in the Contextmenue.

Figure 12: Firefox Network Save all as har

Now please attach both files to an e-mail and send it to support@mscrm-addons.com

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That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com