The Dynamics update to version 9.2.21092 (rolled out in October 2021) has caused an issue with the data retrieve logic leading to the following error message when trying to load our Addons:
Affected Products & How to Fix:
- ActivityTools : Product can become dysfunctional.
Update to ActivityTools 2020.10 mandatory: Download here
- SmartBar : Product can become dysfunctional.
Update to Smartbar 2020.8 mandatory: Download here
- PowerSearch : Product can become dysfunctional
PowerSearch 2020.12 mandatory: Download here
Please check the rollout schedule here to see if/when your dynamics organization might be impacted by this change.
Note: For all other products, including DocumentsCorePack, the issue will lead to the following error on the license overview page within Dynamics 365. The functionality of the product itself is not affected.
How to fix? to fix the error on the license overview you can optionally update the “mscrm-Addons.com GeneralSolution” to version 2020.48: Download here
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