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home/Knowledge Base/*News and General Infos*/Important information regarding the: “User is read-only user. The license does not include readonly users!” error

Important information regarding the: “User is read-only user. The license does not include readonly users!” error

324 views 0 Updated on July 25, 2022

The Dynamics update to version 9.2.21092 (rolled out in October 2021) has caused an issue with the data retrieve logic leading to the following error message when trying to load our Addons:

or 

Affected Products & How to Fix: 

  • ActivityTools : Product can become dysfunctional.
    Update to ActivityTools 2020.10 mandatory: Download here
  • SmartBar : Product can become dysfunctional.
    Update to Smartbar 2020.8 mandatory: Download here
  • PowerSearch : Product can become dysfunctional
    PowerSearch 2020.12 mandatory: Download here

Please check the rollout schedule here to see if/when your dynamics organization might be impacted by this change.

Note: For all other products, including DocumentsCorePack, the issue will lead to the following error on the license overview page within Dynamics 365. The functionality of the product itself is not affected.

How to fix? to fix the error on the license overview you can optionally update the “mscrm-Addons.com GeneralSolution” to version 2020.48: Download here

That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.

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