Debugging the Office Add-In 

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In order to analyze problems that may arise when using the Office Add-In, our developers may ask you to send them log files from both the Add-In and your DocumentsCorePack service.  To retrieve the log files, please follow the steps below. 

Step 1: Activate debugging in your service

Activate debugging for your DocumentsCorePack service.  You can enable debugging by following the steps outlined in this article. 

Step 2: Activate debugging in the Add-In

Enable debugging in the DocumentsCorePack Office Addin by navigating to Settings > Application and selecting Activate Debugging.  Then, click OK. 

Activating debugging in the Application settings
Figure 1: Activating debugging in the Application settings

Step 3: Reproduce the issue and download the log files

Recreate the issue.  Once the issue has been reproduced, download the log files from both the Add-In and your DocumentsCorePack Service.  The log files from the Add-In can be downloaded via Settings > Application > Debugging > Download. 

Downloading the debug logs from the Add-In
Figure 2: Downloading the debug logs from the Add-In

The log files from your DocumentsCorePack Service can be downloaded via Configuration > Download Logs.  Note that this button only appears when debugging is enabled. 

Downloading the debug logs from the Online Service Configuration
Figure 3: Downloading the debug logs from the Online Service Configuration

Step 4: Send the log files

Send both sets of log files to support@mscrm-addons.com for analysis. 

Step 5: Deactivate debugging

Deactivate debugging for both the DocumentsCorePack Office Add-In and the DocumentsCorePack Service to resume normal operation. 

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