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home/Knowledge Base/Template Designer(DCP)/DocumentsCorePack UI issue

DocumentsCorePack UI issue

73 views 0 Updated on March 27, 2020

This blog article outlines how to proceed if attributes, options are not displayed when using the DocumentsCorePack Template Designer. ​The issue seems to be only appearing for Intel On Board Graphics when using multiple monitors.

Affected sections are for example the entity type, the attributes in the DCP Template Designer on the right side, the settings in the Advanced Template Settings dialog and the options in the Condition Field dialog as you can see in the figure below.


Condition Field - missing options
Figure 1: Condition Field – missing options

​If you are facing this problem, please go to File > Options > General and enable the Optimize for Compatibiltity checkbox in your MS Word (highlighted in the figure below).


Word General settings - Optimize for compatibility
Figure 2: General settings – Optimize for compatibility

After a restart the affected sections should display the data again properly. ​

​

That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.

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