Issues may arise with AttachmentExtractor when it is hosted by mscrm-addons.com, rather than self-installed. Therefore, enabling debugging may be required. This allows for the retrieval of log files, which contain information about the issue, that can be sent to our support team.
Follow these step-by-step instructions to enable debugging for the AttachmentExtractor Online Service.
Step 1: Go to our website www.mscrm-addons.com and log into your account. Select My Account and then Manage Services. Select the service you want to activate debugging for and double-click on it.
Figure 1: Service Configuration page for AttachmentExtractor
Step 2: On the Configuration tab, scroll down to the Advanced Settings and expand them. Choose to Enable Debugging, and then don´t forget to click on Save Service after in order to get the log files.
Figure 2: Enable Debugging
Step 3: A window will appear saying to not close the window or navigate away. Maybe use this time for a coffee break.
Figure 4: Information windows for DCP Service Setup
Step 4: Now reproduce the error you had in order to get the log files containing information about the issue.
Step 5: Go back to your selected service from Step 1. Scroll back down to the Enable Debugging option, and press the Download Logs button (which will now appear next to the Enable Debugging option). A .zip file will be retrieved. You may be asked for these log files from our support team.
That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.