In case of any issues during document generation, we recommend enabling debugging. The retrieved log files, which contain information about the issue, can be sent to our support team.
Follow this step-by-step description to activate and utilize debugging for DocumentsCorePack.
Step 1: Navigate to our ❶ website, log in and click on ❷ My Account. After selecting ❸ Manage Services, the Service Configuration page opens.
Step 2: Select the service you want to activate debugging for and double-click on it.
Step 3: A Service Overview is shown. Please navigate to the ❶ Configuration tab, open the ❷ Advanced Settings and ❸ Enable Debugging. Don´t forget to ❹ Save the new setting.
Step 4: After saving, reproduce the issue you are experiencing. Then, return to the Configuration tab and click on the now-enabled Download Logs button. Please send these logs to our support team to receive assistance on the issue.
That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.