In the webinar on October 1, 2020 we introduced you to the rollout of a new user interface for TelephoneIntegration. Driven by our commitment to continuous product improvement, the new UI incorporates enhancements that make the TelephoneIntegration user experience more intuitive, insightful and efficient.
It is recommended to first test the compatibility of your phone system with our Phone Test Tool. Find a step-by-step description here.
More reading on this topic:
- TelephoneIntegration Phone Test Tool (July 2019 / online document)
- TelephoneIntegration for Dynamics 365 – Power Dialer (Jan 2018 / online document)
- Power Dialer sorting rules of phone calls (Apr 2019 / online document)
- Dialing Rules (July 2020 / online document)
- Call recording feature for TelephoneIntegration (Feb 2017 / online document)
- Connect your phone system to Dynamics365 (July 2019 / webinar)
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