• Archive
  • Back to www.mscrm-addons.com
  • Archive
  • Back to www.mscrm-addons.com
home/Knowledge Base/TelephoneIntegration (TI)

The Entity or PhoneCall activity does not open when a call is made

13 views 0

Written by Administrator
November 28, 2011

Before an entity or PhoneCall activity can be opened by an incoming/outgoing phone call, the phonenumber must be resolved.

1. Check the Behaviour Settings of the CTI 2011 Client. Right click on the tray icon and select the Settings. Are the checkboxes for opening Entity and phone call activity set for outgoing calls?

2. Make sure that the phone number can be resolved in your CRM http://www.mscrm-addons.com/Blog/PostId/9571/CTI does not resolve phone number

3. Does the outgoing number correspond to the Behaviour Setting minimum number digit length to enable processing?

4. If all these settings are correct, enable debugging, make an outgoing call from with a CRM number and send us the log file, with the fields.xml file and a picture of the Behaviour Settings.

That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.

Was this helpful?

Yes  No
Related Articles
  • How licenses are counted
  • Telephone Integration Client Unattended Setup
  • How to create a SettingsKey manually in MS Dynamics 365
  • Where do I find the Unique Organization name in Microsoft Dynamics 365?
  • Check Phone System compatibility via TAPI or SIP
  • Dialing Rules
Latest Articles
  • The Local License Manager
  • TemplateImportExport Console Application – DCPIE.exe
  • How to trigger a Microsoft Flow from dialog
  • General Settings – DocumentsCorePack Server Based
  • How to use the Insert-as-Picture-Link-Field-button in Dynamics-365
Popular Articles
  • How to activate the DocumentsCorePack connector for PowerApps & Microsoft Flow
  • How licenses are counted
  • Where do I find the Unique Organization name in Microsoft Dynamics 365?
  • How to work with the new DocumentsCorePack custom connector for PowerAutomate (Microsoft Flow)
  • DocumentsCorePack Charts Feature (Dynamics 365)
Top Rated Articles
  • How to activate the DocumentsCorePack connector for PowerApps & Microsoft Flow
  • Can you save data capacity by moving email content?
  • How to work with the new DocumentsCorePack custom connector for PowerAutomate (Microsoft Flow)
  • DocumentsCorePack Online Scheme
  • Recap of the first virtual eXtreme365 & Community Summit event
Categories
  • *News and General Infos* 44
  • Template Designer(DCP 151
  • DocumentsCorePack(DCP 146
  • TelephoneIntegration (TI 62
  • AttachmentExtractor (AE 47
  • PowerSearch (PS 42
  • ActivityTools (AT 54
  • SmartBar (SB 49
  • GroupCalendar (GC 43
Our Vision

“We see it as our purpose to provide products that simplify and speed up our customers’ Microsoft Dynamics 365 experience.”

Knowledgebase
LogIn
mscrm-addons.com
  • Products
  • Online Shop
  • Downloads
  • My Account
About Us
  • About Us
  • Case Studies
  • Newsletter
  • Partner Program
  • Contact
Support
  • Support
  • Terms & Conditions
  • Documentation
  • Webinars
  • Legal Documents
  • Impressum
  • © 2020 www.mscrm-addons.com. All Rights Reserved.