This blog article outlines how to proceed if you have an issue with your Load Balancing service for DocumentsCorePack On-Premise.
1) Take screenshots of the first three tabs of the configuration of ALL your services that are affected by the Load Balancing issue(highlighted in yellow in the figure below):
– General-tab
– Dynamics 365 Connection Setup-tab
– License-tab
Figure 1: Configuration of your services
2) Export the AutoMergeWorkingItem entity with all fields as CSV file
Figure 2: Export AMWI as CSV file
3) Export EventLog: Applications and Services Logs – www.mscrm-addons.com folder
Figure 3: Export EventLog
Please send all the files and a short description on which steps were taken to support@mscrm-addons.com.
That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.