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home/Knowledge Base/SmartBar (SB)/When ActivityTools or SmartBar are showing no or wrong related activities in Dynamics 365

When ActivityTools or SmartBar are showing no or wrong related activities in Dynamics 365

104 views 0 Updated on July 25, 2022

This article is valid for ActivityTools and SmartBar for Dynamics 356 version 9.x 

When you navigate through Dynamics 365 and ActivityTools sporadically shows  

  • “No Activities found” although related activities exist or
  • activities which do not belong to the opened main record 

Then the reason could be, that the information of the main record cannot be accessed. 

But we have a solution:

When you embed the ActivityTools or/and the SmartBar MainPage into the Dynamics 365 form, please check “Pass record object-type code and unique identifier as parameters” (see Figure 1). This should ensure that it always has the reference to the correct main record.


Figure 1: Add Web Ressource

That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.

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